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Returns Policy

Any products not required for any reason can be returned to Dookkii Ltd. for a full credit or refund subject to the following conditions:

  • Goods are received by us in their original packaging & in a condition that allows us to add them back into our stock.
  • Goods are received by us within 14 days from the date of invoice.

Returns complying with the above conditions will be credited or refunded in full. No re-stocking charge will be made. Please ensure any items returned are properly packed to avoid any damage in transit. Please also include a covering note containing the following information:

  • Company name
  • Main contact name
  • Daytime telephone number
  • Email address
  • Invoice number
  • Reason for the return i.e. not suitable, not as expected etc.

If for any reason your returned goods do not comply with the above a member of the dookkii team will contact you.

Damages and shortages:

Any damages or shortages must be advised in writing within 7 days of the date of invoice. After this time claims cannot be considered.

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