Any products not required for any reason can be returned to Dookkii Ltd. for a credit or refund subject to the following conditions:
- Goods are received by us in their original packaging & in a condition that allows us to add them back into our stock.
- Goods are received by us within 14 days from the date of invoice.
- There is 20% re-stocking fee for any goods returned to Dookkii Ltd
Returns complying with the above conditions will be credited or refunded in full. No re-stocking charge will be made. Please ensure any items returned are properly packed to avoid any damage in transit. Please also include a covering note containing the following information:
- Company name
- Main contact name
- Daytime telephone number
- Email address
- Invoice number
- Reason for the return i.e. not suitable, not as expected etc.
If for any reason your returned goods do not comply with the above a member of the dookkii team will contact you.
Damages and shortages:
Any damages or shortages must be advised in writing within 7 days of the date of invoice. After this time claims cannot be considered.